Due to the nature of the Hitachi Magic Wand Original massager being a sex toy and for hygienic reasons, we will accept returns for exchange within 30 days if the product received is faulty. Buyer is responsible for return shipping fees. Once we receive the product and confirm that it is faulty, a fully-functional massager will be sent to the customer.
If the item received is faulty, you can return it for exchange for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging.