We take your privacy seriously and will only use your personal information to fill your order. We will not sell or redistribute your email address to anyone. We do not have access to your credit card information as is it handled confidentially by our credit card payment processor.
Due to the nature of the Hitachi magic wand massager and the Maxi Wand 220v-240v, and for hygienic reasons, we will only accept returns if the product received is faulty. Buyer is responsible for return shipping fees. Once we receive the product and confirm that it is faulty, a refund will be issued or a fully-functional massager will be sent to the customer.
If the item received is faulty, you can return or exchange it for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. We will not issue refunds nor exchange items that are faulty due to misuse or contact with water.
Optional 1 Year Extended Guarantee
Our products come with a 1 year manufacturer warranty. Customers have the option to pay and extra $4.95 at checkout to receive a 1 Year extension on their warranty, which means that the product will be covered for 2 years from the date of purchase. This extended warranty is valid for the Hitachi magic wand massager and the MaxiWand 220v-240v massager. If the item becomes faulty from normal use, it can be returned for an exchange within 2 years of purchase. This guarantee does not cover damages due to misuse or due to water damage as these items are not designed to be waterproof.